Over the course of several years, I continually worked to improve efficiency, coordination, accuracy, and the user experience through the integration of technology.

Office Kiosk

In installation of kiosks at the council service centers provided the council the opportunity to present data and information to its customers. It also provided a platform that could be used by council staff to support volunteers and customers.

Registration & Web Interface

Starting as a volunteer prior to my joining of the Scouting profession, I served on the committee that researched and implemented a council website that would serve as a platform for not only public information, but also enabled staff and volunteers to have appropriate access to relevant sections of the website, provide a means of mass & automated communication, and provide a calendar and online registration possibilities.

Since the inception of the website, I have utilized the tools to provide an improved customer experience. I also provided support, training, & guidance to staff and council volunteers in use of the technology.

Administrative Coordination

To have an effective team, all members must coordinate their tasks and information. This helps to reduce rework and improve the overall experience. Two of the ways in which I accomplished this was the use of:

  • File Sharing. By utilizing cloud based file share services, the team I worked with was able to share information and ensure we were working on the same file.
  • Task Management Programs. By utilizing web-based task management systems, the entire team could be aware of the status of given projects and tasks. Tasks and their due dates could be assigned to specific individuals. The helped to properly backdate and prioritize tasks. It also reduced the amount of time required to reach out to all members of a team to see and understand the project’s current status.

Training Center Technology

Oversaw the upgrade in technology in camp training facilities to provide audio-visual systems for use.

Internet Accessibility

Worked with council leadership to bring internet service to camp properties. This provided a benefit to:

  • External Customers. It is recognized that not all volunteers can escape the need to have access to their email and other web-services. We also noticed a variety of customers utilizing the web-access to participate in online coursework.
  • Internal Customers. Accessibility to internet has enabled us to work more efficiently, and without it, the ability to utilize some of the aforementioned tools may not otherwise be possible.